Shipping policy
Order Processing
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During high-demand periods, processing times may be slightly longer.
Shipping Timeline
- Standard delivery usually takes 3–7 business days across most locations in India.
- Delivery timelines may vary depending on the destination, courier partner availability, weather conditions, and other unforeseen circumstances.
Shipping Charges
- Free Shipping may be offered on eligible orders as displayed on the website.
- Any applicable shipping charges will be shown at checkout before payment.
Order Tracking
Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable) to track your shipment.
Delivery Attempts
Our courier partners may make multiple delivery attempts. If the package is returned due to an incorrect address, failed delivery attempts, or refusal to accept the package, additional shipping charges may apply for re-dispatch.
Delayed Deliveries
While we strive to ensure timely delivery, Pure Monk is not responsible for delays caused by:
- Courier service disruptions
- Weather conditions
- Natural disasters
- Government restrictions
- Strikes or other events beyond our reasonable control
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the product and packaging
We will review the issue and provide an appropriate resolution where applicable.
Order Cancellation
Orders cannot be cancelled once they have been processed or shipped.